Terms and Conditions

Terms and Conditions

Effective Date: [Insert Date]

Welcome to Melao Travel! By using our website, booking our services, or engaging with us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a reservation.

1. Booking and Payment

  • All bookings for airport transfers, tours, and adventures must be made through our official website, by phone, or authorized agents.

  • Payment must be completed in full before the service date, unless otherwise specified. We accept major credit cards, debit cards, and approved payment methods.

  • Prices are subject to change without prior notice, but confirmed bookings will honor the agreed rate.

  • Any additional charges incurred during the service (e.g., tips, extra stops, or damages) are the responsibility of the customer.

2. Cancellation and Refunds

  • Cancellations must be made at least 48 hours before the scheduled service to qualify for a full refund.

  • Cancellations made within 48 hours of the service or no-shows may incur a cancellation fee or no refund.

  • Some special promotions or last-minute deals may have different cancellation policies, which will be clearly communicated at the time of booking.

3. Changes to Bookings

  • Requests to change dates, times, or services are subject to availability and must be communicated at least 24 hours in advance.

  • Additional fees may apply for changes, depending on the service and timing.

4. Passenger Responsibilities

  • Customers are responsible for arriving on time at the designated pick-up location.

  • It is the passenger’s duty to provide accurate flight details and contact information to avoid delays.

  • Melao Travel is not responsible for missed flights or connections due to late arrivals or delays caused by the passenger.

5. Safety and Conduct

  • All passengers must follow the safety instructions provided by our drivers and tour guides.

  • Melao Travel reserves the right to refuse service or remove passengers who behave inappropriately, are under the influence of alcohol or drugs, or endanger the safety of others.

  • Passengers are responsible for their personal belongings. We are not liable for lost or damaged items.

6. Limitation of Liability

  • Melao Travel acts as an intermediary and facilitator for transportation and excursions. While we strive to provide excellent service, we are not liable for delays, cancellations, or issues caused by third-party providers.

  • In no event shall Melao Travel be held responsible for any indirect, incidental, or consequential damages arising from the use of our services.

7. Force Majeure

  • Melao Travel is not liable for any failure or delay in performing services due to events beyond our control, including but not limited to natural disasters, weather conditions, strikes, or government restrictions.

8. Governing Law

  • These terms and conditions are governed by the laws of the Dominican Republic. Any disputes shall be resolved in the appropriate courts of this jurisdiction.

9. Contact Us

If you have any questions or concerns regarding these terms and conditions, please contact us at:
Email: info@melaotravel.com
Phone: +1 (809) 713 3292

By confirming your booking with Melao Travel, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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